Thank you for shopping at JoTita Gonçalves. We want to make sure you are completely satisfied with your purchase. If you have any concerns about your order, please review our Refund and Returns Policy outlined below:
1. Returns:
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original receipt or proof of purchase with your return.
2. Refunds:
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping costs are non-refundable.
3. Exchanges:
If you wish to exchange an item for a different size, color, or style, please contact us. Exchanges are subject to availability, and the customer is responsible for any price differences.
4. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item, and upon inspection, we will offer a replacement or issue a refund.
5. Return Shipping:
Customers are responsible for the cost of return shipping unless the item is damaged or defective. We recommend using a trackable shipping service to ensure that we receive your returned item.
6. Refund Processing Time:
Refunds may take some time to process, and the processing time may vary depending on your payment method. Please allow up to 5-7 business days for the refund to be reflected in your account.
7. Cancellations:
If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, and the standard return process will apply.
8. Contact Information:
If you have any questions or concerns about our Refund and Returns Policy, please contact us at jotitagoncalves@jotitagoncalves.com.
9. Changes to the Policy:
JoTita Gonçalves reserves the right to update and modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on this page. We recommend that you review this policy regularly to stay informed about our refund and returns procedures.
By making a purchase on our website, you agree to and acknowledge the terms of this Refund and Returns Policy.
Effective as of 02/02/2024.
