{"id":3361,"date":"2024-02-10T16:37:55","date_gmt":"2024-02-10T16:37:55","guid":{"rendered":"https:\/\/jotitagoncalves.com\/?p=3361"},"modified":"2026-03-29T22:50:02","modified_gmt":"2026-03-29T21:50:02","slug":"level-3-self-assessment","status":"publish","type":"post","link":"https:\/\/jotitagoncalves.com\/pt-pt\/level-3-self-assessment\/","title":{"rendered":"Level 3 &#8211; Self-assessment"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3361\" class=\"elementor elementor-3361\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"post\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5bae3425 e-flex e-con-boxed e-con e-parent\" data-id=\"5bae3425\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cefe9a0 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"1cefe9a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Level 3 - Self-assessment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3ef7e846 e-flex e-con-boxed e-con e-parent\" data-id=\"3ef7e846\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5b4ffd86 e-con-full e-flex e-con e-child\" data-id=\"5b4ffd86\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3eea93d7 elementor-widget elementor-widget-global elementor-global-70700 elementor-widget-post-info\" data-id=\"3eea93d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-0ce0af9 elementor-inline-item\" itemprop=\"author\">\n\t\t\t\t\t\t<a href=\"https:\/\/jotitagoncalves.com\/pt-pt\/author\/thejotitagoncalves\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"elementor-avatar\" src=\"https:\/\/jotitagoncalves.com\/wp-content\/litespeed\/avatar\/d1be1f1706995f3adcb6c1cee3109d5b.jpg?ver=1775526161\" alt=\"Picture of jotitagoncalves\" loading=\"lazy\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-author\">\n\t\t\t\t\t\t\t\t\t\tjotitagoncalves\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-98994d0 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/jotitagoncalves.com\/pt-pt\/2024\/02\/10\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-calendar\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>Fevereiro 10, 2024<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-1ee9b07 elementor-inline-item\" itemprop=\"commentCount\">\n\t\t\t\t\t\t<a href=\"https:\/\/jotitagoncalves.com\/pt-pt\/level-3-self-assessment\/?noamp=mobile#respond\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-comment-dots\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-comments\">\n\t\t\t\t\t\t\t\t\t\tNo Comments\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2699898a e-con-full e-flex e-con e-child\" data-id=\"2699898a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cdfeeaa elementor-widget__width-inherit elementor-widget elementor-widget-global elementor-global-70703 elementor-widget-shortcode\" data-id=\"cdfeeaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\">Reading Time:<\/span> <span class=\"rt-time\"> 11<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7ca68d1d e-con-full e-flex e-con e-child\" data-id=\"7ca68d1d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54ae4aee elementor-shape-rounded elementor-grid-0 e-grid-align-center elementor-widget elementor-widget-global elementor-global-70709 elementor-widget-social-icons\" data-id=\"54ae4aee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-amazon elementor-repeater-item-e19c33d\" href=\"https:\/\/amzn.to\/4iBuLqE\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Amazon<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-amazon\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-instagram elementor-repeater-item-441d4e4\" href=\"https:\/\/www.instagram.com\/jotitagoncalves\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Instagram<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-instagram\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-facebook elementor-repeater-item-2703f2e\" href=\"https:\/\/www.facebook.com\/jotitagoncalves01\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Facebook<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-facebook\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-threads elementor-repeater-item-4ef01c7\" href=\"https:\/\/www.threads.net\/@jotitagoncalves\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Threads<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-threads\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-hm-facebook-feed elementor-repeater-item-12b586b\" href=\"https:\/\/www.facebook.com\/jotitagoncalves.official\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Hm-facebook-feed<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-facebook-feed\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-tiktok elementor-repeater-item-a2d3d59\" href=\"https:\/\/www.tiktok.com\/@joana_massana\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Tiktok<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-tiktok\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-snapchat-ghost elementor-repeater-item-1b6cf83\" href=\"https:\/\/www.snapchat.com\/add\/joana_massana\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Snapchat-ghost<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-snapchat-ghost\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-x-twitter elementor-repeater-item-7ef9045\" href=\"https:\/\/x.com\/JoTitaAmiga\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">X-twitter<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-x-twitter\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-pinterest elementor-repeater-item-a54322b\" href=\"https:\/\/uk.pinterest.com\/jotitagoncalves\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Pinterest<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-pinterest\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-f531f41\" href=\"https:\/\/www.linkedin.com\/in\/jotita-goncalves\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-spotify elementor-repeater-item-7444b71\" href=\"https:\/\/open.spotify.com\/user\/11152373011?si=JJOFDknKSgS-IhRTeyrz6A&#038;utm_source=whatsapp&#038;nd=1#login\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Spotify<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-spotify\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-twitch elementor-repeater-item-2044f8f\" href=\"https:\/\/www.twitch.tv\/joana_massana\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Twitch<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-twitch\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-youtube elementor-repeater-item-4da6ea0\" href=\"https:\/\/www.youtube.com\/@JoTitaAmiga31\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Youtube<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-youtube\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e8fc899 e-con-full e-flex e-con e-child\" data-id=\"e8fc899\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ef3005 elementor-widget elementor-widget-global elementor-global-70706 elementor-widget-shortcode\" data-id=\"8ef3005\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-583a5b88 e-flex e-con-boxed e-con e-parent\" data-id=\"583a5b88\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1420bca3 e-con-full e-flex e-con e-child\" data-id=\"1420bca3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fb84d16 dce_masking-none elementor-widget elementor-widget-image\" data-id=\"7fb84d16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"840\" height=\"539\" src=\"https:\/\/jotitagoncalves.com\/wp-content\/uploads\/2024\/02\/self-assessment-1024x657.png\" class=\"attachment-large size-large wp-image-70904\" alt=\"self-assessment\" srcset=\"https:\/\/jotitagoncalves.com\/wp-content\/uploads\/2024\/02\/self-assessment-1024x657.png 1024w, https:\/\/jotitagoncalves.com\/wp-content\/uploads\/2024\/02\/self-assessment-300x192.png 300w, https:\/\/jotitagoncalves.com\/wp-content\/uploads\/2024\/02\/self-assessment-767x492.png 767w, https:\/\/jotitagoncalves.com\/wp-content\/uploads\/2024\/02\/self-assessment-1536x985.png 1536w, https:\/\/jotitagoncalves.com\/wp-content\/uploads\/2024\/02\/self-assessment-2048x1313.png 2048w, https:\/\/jotitagoncalves.com\/wp-content\/uploads\/2024\/02\/self-assessment-234x150.png 234w, https:\/\/jotitagoncalves.com\/wp-content\/uploads\/2024\/02\/self-assessment-100x64.png 100w, https:\/\/jotitagoncalves.com\/wp-content\/uploads\/2024\/02\/self-assessment-546x350.png 546w, https:\/\/jotitagoncalves.com\/wp-content\/uploads\/2024\/02\/self-assessment-788x505.png 788w, https:\/\/jotitagoncalves.com\/wp-content\/uploads\/2024\/02\/self-assessment-1319x846.png 1319w, https:\/\/jotitagoncalves.com\/wp-content\/uploads\/2024\/02\/self-assessment-299x192.png 299w, https:\/\/jotitagoncalves.com\/wp-content\/uploads\/2024\/02\/self-assessment-599x384.png 599w\" sizes=\"(max-width: 840px) 100vw, 840px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e32765a elementor-widget elementor-widget-text-editor\" data-id=\"6e32765a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As a <b>Senior Support Worker<\/b>\u00a0and a\u00a0<strong>Shift Leader<\/strong>, my role has big responsibilities that come implicitly with the terms \u201cSenior \/ Leader\u201d. In care, everyone is under the same legislation, laws, rules and there is always the duty of care that, when in doubt, commands every single action towards the people I support, by having their best interest at heart. When talking about duty of care, I could never forget to mention its best partner &#8211; the duty of candour &#8211; as both work side by side to promote the safety and wellbeing of the individuals receiving support. I might not know the 6 C\u2019s in their right order, but I know what they mean on my day-to-day at work and I implement them without even thinking about it &#8211; they are part of my \u201cuniform\u201d.<\/p><p>\u00a0<\/p><div><p>On this self-assessment, I\u2019ve chosen to talk about a few situations that had happened a couple of months ago and that made me realise many things, such as what to do in order to prevent similar situations from happening, be calm and ready to act promptly. There are always improvements that can be done, and I will never know it all.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ddf255 elementor-widget elementor-widget-spacer\" data-id=\"5ddf255\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c1c41fd elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3c1c41fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc53d10 elementor-widget elementor-widget-spacer\" data-id=\"fc53d10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e6d630 elementor-widget elementor-widget-text-editor\" data-id=\"2e6d630\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><p><span style=\"color: var( --e-global-color-secondary ); letter-spacing: 0.3px;\"><b><u><i>Situation 1:<\/i><\/u><\/b>\u00a0At my Service (for people with Acquired Brain Injury that come to us for intensive therapy and rehabilitation), we\u2019ve received a person that also had the Korsakoff Syndrome caused by many years of substance misuse, mostly alcohol. So, we were informed that she would ask for a lot of drinks, because she would not remember that she had had it, due to her poor memory and also as part of her condition. There were incident reports from the hospital because she would not be monitored properly ending up having seizures caused by Hyponatremia (low sodium levels in the blood). She would drink from the taps at any opportunity &#8211; she even would ask to go to the toilet on purpose for that, so we had to monitor her very closely 24\/7. (There were allocated slots to rotate among the team members.)<\/span><\/p><p><span style=\"color: var( --e-global-color-secondary ); letter-spacing: 0.3px;\">\u00a0<\/span><\/p><div><p>We were sent her care plan to our work email during the weekend, in order to get familiarised with her story, what to expect and ways that have proven to work while dealing with it. So, this person arrived on Monday before lunchtime. She was very confused, shouting and with challenging behaviour. Her care plan mentioned that she was known as an aggressive person towards others. She was welcome, reassured, a cup of tea was offered as a distraction, and she had accepted to go and see the room where she was to stay in.<\/p><p>\u00a0<\/p><div><p>We had a form where we were supposed to write down every drink she would have, including how many millilitres it would be. It has been agreed that she would be allowed to have 1500ml per day.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2cc939 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e2cc939\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-796cc883 elementor-widget elementor-widget-text-editor\" data-id=\"796cc883\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\"><strong>OUTCOME:<\/strong><\/span>\u00a0On Tuesday around 7pm 999 was contacted because she was having a seizure that looked like to be hyponatremia (getting blue\/grey skin, difficulties in breathing; sweats, \u2026) This was confirmed later by the paramedics.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbffc63 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"dbffc63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df4e329 elementor-widget elementor-widget-text-editor\" data-id=\"df4e329\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>So, what happened? There were a lot of things that led to that outcome.<\/p><p>\u00a0<\/p><p>\u2794 Not everyone would take her drinking limit serious, therefore, not everyone would write it down;<\/p><p>\u00a0<\/p><p>\u2794 On the second day, it was given the idea of giving her \u00bd cup of tea each time, so that way it would allow her to have \u201cmore drinks\u201d during the day &#8211; because it was noticed that on the day before she had passed the limit;<\/p><p>\u00a0<\/p><p>\u2794 We were short staff, and she was supposed to have 1-to-1 all day and all night;<\/p><p>\u00a0<\/p><p>\u2794 There was a dilemma about going in with her to the toilet, as she was independent, and the dignity and privacy principles were not being respected;<\/p><p>\u00a0<\/p><p>\u2794 There were times that she would refuse to have someone with her in the bedroom and she would put the staff out and close the door &#8211; even though staff would monitor as close as possible (staying outside her bedroom\u2019s door) due to the circumstances and she had the right to her privacy once again, sometimes when they would hear the tap running there was no way to measure what she must have drunk;<\/p><p>\u00a0<\/p><p>\u2794 There was some information printed out from the Internet about her condition, causes and symptoms, but not everyone had read it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71ef9b32 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"71ef9b32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3772fd5 elementor-widget elementor-widget-text-editor\" data-id=\"3772fd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\"><strong>Lessons learnt:<\/strong><\/span><\/p><p><span style=\"text-decoration: underline;\"><strong>\u00a0<\/strong><\/span><\/p><p>1. There will be occasions that the best interest will interfere with gold principles, but it is in those situations that my duty of care needs to be strong and the right decision needs to be taken. Even though it might not be very nice to have someone with her in the toilet, it would be in her best interest to make sure she would not have the opportunity to drink water from the tap uncontrollably. We might struggle to do it, but we must see the big picture and all of what it&#8217;s involved;<\/p><p>\u00a0<\/p><div><p>2. There were staff that was not prepared to deal with the drinking situation, so this made the work harder. Some training should be given previously in order for everyone to have the same knowledge and skills to deal with the situation seriously and promptly;<\/p><p>\u00a0<\/p><div><p>3. We were supposed to have an extra member of staff, but not everyone was able to deal with her challenging behaviour, so the slot times were not always respected and most of the time it would need at least 2 people dealing with her &#8211; (more people when she was aggressive!);<\/p><p>\u00a0<\/p><div><p>4. The care plan was not too detailed and there was just a little information compared with the big picture that we had to face;<\/p><p>\u00a0<\/p><div><p>5. Some staff were not trained enough, others not trained at all, to deal with that type of behaviour;<\/p><p>\u00a0<\/p><div><p>6. There was not enough supervision and support as things were a bit chaotic;<\/p><p>\u00a0<\/p><div><p>7. Cases like this can be raised as serious safeguarding issues.\u00a0<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6aca6c3 elementor-widget elementor-widget-spacer\" data-id=\"6aca6c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9452629 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9452629\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4294dc1 elementor-widget elementor-widget-spacer\" data-id=\"4294dc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e045d4 elementor-widget elementor-widget-text-editor\" data-id=\"0e045d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em><span style=\"text-decoration: underline;\"><strong>Situation 2:<\/strong><\/span><\/em>\u00a0One of the People We Support (PWS) was released on his own from a Day Centre Gardening, even though he was under DOLS (Deprivation Of Liberty Safeguards).<\/p><p>\u00a0<\/p><p>The person was asked if it would be of interest to go and spend the day at the place, the person was very excited, the risk assessment was written, the documentation was all filled in and sent to the agency taking the lead on the activity, the person was accompanied to the place on the day and time agreed, he was dropped off safe, the time to be picked up was also reconfirmed, some important information was passed on and the person was left on the premises with the regular staff leading the activity.<\/p><p>\u00a0<\/p><div><p><span style=\"color: var( --e-global-color-secondary ); letter-spacing: 0.3px;\">So, when looking at what was done, it seems that all the main points were covered, right? The person was involved, and his wishes were taken into consideration; the documentation was done including the risk assessment; there was communication between the two companies; \u2026<\/span><\/p><p><span style=\"color: var( --e-global-color-secondary ); letter-spacing: 0.3px;\">\u00a0<\/span><\/p><p><span style=\"color: var( --e-global-color-secondary ); letter-spacing: 0.3px;\">S<\/span>o, what could be missing?<\/p><p>\u00a0<\/p><div><div><p>\u2794\u00a0In the documentation that was filled in, there was no mention that the PWS was under DOLS\u00a0(there was no question about it and neither did I mention it!);<\/p><p>\u00a0<\/p><div><p>\u2794\u00a0On the day, before leaving him there, it was mentioned again a few things, including that the person was a high risk of choking so he would need to be monitored whilst eating and drinking\u00a0(well, the answer was: \u201cWe don\u2019t have enough staff for that!\u201d &#8211; they didn\u2019t take the matter seriously and he was left there even so. The result: even though he took his packed lunch with him, staff from the day centre gardening, left him to go out on his own to buy some food on a nearby shop &#8211; he ended up having food that was not recommended for him &#8211; but no choking incident was reported to us, fortunately;<\/p><p>\u00a0<\/p><div><p>\u2794\u00a0The picked-up time agreed with the regular staff member from the Day Centre gardening was between 3:30 and 4 pm, so our Support Worker has agreed to come and collect him up around 3:30pm. Around 2:45pm our Service received a phone call from the Day Centre informing us that the PWS had gotten bored and requested to go home around 2:15pm, therefore, there was no need for our staff to come and pick him up, as he had left the premises on his own.<\/p><p>\u00a0<\/p><div><p>So, here was when all the trouble started! I was informed 30 min after he left the premises; no one knew what route it had been taken &#8211; if he caught any bus (if so, which one, where to?), if he was safe walking around on his own in the very busy main street and the big roundabout; he had no mobile phone with him, so, therefore, there was no way I could try to contact him; and the list of worries just kept going on and on. So, I and another colleague decided that we would split the work into 2: while one would deal with the phone calls (police, managers, family, \u2026), the other would make a plan to split the rest of the team in order to try finding him. So, I\u2019ve chosen to lead the team. My first action was thinking about what were the places the person regularly used to go. All team members would mention places and then people were split into different directions. Each team member would have a picture of the person missing so, this would be the main tool used to try to know if anyone had seen him around the area. All team members had their personal mobile phones, to keep everyone informed of any updates. There were even some people from other Service, joining us on the search. The other colleague stayed at home making all the phone calls and dealing with the police. There were also 2 other staff members there to make sure all the other PWS were looked after. So, if the person missing would come back home, there were be someone to open the door and all team would be informed.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3257c30 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3257c30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4fc386 elementor-widget elementor-widget-text-editor\" data-id=\"c4fc386\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\"><strong>Outcome:<\/strong><\/span>\u00a0A few hours later the person missing was found by one of our staff members, just 2 minutes away from home after being in town, going to a CD\u2019s shop, going to his favourite coffee shop and finally his last stop was in the corner shop. He was very happy, seemed confident and he was completely safe.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdfb76f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"cdfb76f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18be259 elementor-widget elementor-widget-text-editor\" data-id=\"18be259\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\"><strong>Lessons learnt:<\/strong><\/span><\/p><p><span style=\"text-decoration: underline;\"><strong>\u00a0<\/strong><\/span><\/p><div><p>1.\u00a0He was able to be more independent than he had credit for &#8211;\u00a0he caught all the correct buses, went to different places with a plan and he always knew where to go, so his DOLS had to be revised;<\/p><p>\u00a0<\/p><div><p>2.\u00a0When filling in documents, I must be sure ALL IMPORTANT information is put in there; also, if there is no specific space for some details (like if the PWS is under DOLS), to make sure I\u2019ll still add the information and, before the documents are handed over, must be revised by one of the managers;<\/p><p>\u00a0<\/p><div><p>3. When the\u00a0risk assessment\u00a0was written, there were elements that were not pounder on, like what to do if this situation would happen, so, I must make sure all possible outcomes are thought out thoroughly in advance to prevent surprises and have already a detailed plan in case it needs to be used;<\/p><p>\u00a0<\/p><div><p>4. The PWS didn\u2019t have any way of being\u00a0contacted while in the community, so I must make sure he takes his mobile phone with him before going out, that it\u2019s charged, that the person also knows how to use it and who to contact in case of feeling unsafe, unwell or in an emergency to call for help;<\/p><p>\u00a0<\/p><div><p>5. Because each person remained calm and followed instructions, the outcome was positive, and all work was done in an orderly way.<\/p><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a16f16 elementor-widget elementor-widget-spacer\" data-id=\"9a16f16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6055e0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f6055e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b595b2 elementor-widget elementor-widget-spacer\" data-id=\"5b595b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e21019 elementor-widget elementor-widget-text-editor\" data-id=\"9e21019\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It may be good to emphasise that under the duty of candour it has been my role to ensure that relatives were informed of the 2 situations, ensured openness and transparency as a service. This was confirmed by CQC when discussing each situation.<\/p><p><br><\/p>\n<p>Above I\u2019ve described two exceptional situations that will always be in my memory as challenges and grown-up moments. Most of the time, when people talk about care, they don\u2019t mention how hard it can be, how dangerous and draining it can become. But care is much more than those difficult moments. When I see someone\u2019s smile after making a simple cup of tea by themselves, being able to do their shopping list, being able to say a difficult word correctly, being discharged to live in the community after months of intensive rehabilitation; \u2026 there is no price for that! In my role, it is my responsibility to give the staff a good example, support and oversee areas that might need improvement in order to make the teamwork in a unit. Being observant, having good communication skills and being approachable is the beginning of success. Also, making sure that my training is up to date is essential for my personal development but also for keeping the company\u2019s high standards. I\u2019ve been given the opportunity to supervise and be responsible for the weekly COSHH products check, file updates and stocks; to monitor the fire panel, do the weekly fire alarm test, participate in the drills; be the Medication Functional Role &#8211; this means be the person that deals with everything related with medication &#8211; weekly checks, reorders, check medication in\/out, do the returns; be the one in charge of the new staff induction; being a key worker and I even had the opportunity of being seated in some job interviews (having the questions ready in front of me for the participants).<\/p><p><br><\/p>\n<div>\n<div>\n<p>As we are aware, care has much more involved than just being with and helping people &#8211; there is a lot of work that needs to be done on the \u201cbackstage\u201d. Before I was a senior, I was not aware of all this \u201chidden\u201d workload, but now I really enjoy making sure that I have enough forms; the care plans are up-to-date (in order to do that &#8211; feedback, good records and thorough handovers are essential); book and attend appointments; spot changes, offer suggestions, take some risks; deal with challenging and conflicting situations between PWS and their families (privacy, confidentiality, safeguarding); speak up and make sure things are dealt with promptly and so on.<\/p><p><br><\/p>\n<div>\n<div data-ux=\"BlogContent\" data-typography=\"BodyAlpha\">\n<p><i>In conclusion<\/i>, Care; Compassion; Competence; Communication; Courage and Commitment are qualities that I was not born with, but with effort, drive, and power I\u2019ve made my way through. I\u2019m willing to grow each day, improve and become the best version of myself, this will hopefully give others the chance to see how possible and achievable it is, allowing me to grow together with them. My goal is to be able to take my Level 5 soon.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-22f54c47 e-con-full e-flex e-con e-child\" data-id=\"22f54c47\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fe04512 elementor-widget elementor-widget-heading\" data-id=\"2fe04512\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Post's Keywords:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5714124 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5714124\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">achievement<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">gratitude<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">happiness<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">leader<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">learnt<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">lessons<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">lessons learnt<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Level 3<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Level 5<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">outcome<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">senior support worker<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">shift<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">shift leader<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">situation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">situations<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">society<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">support worker<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">unfair<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-451db922 elementor-widget elementor-widget-sidebar\" data-id=\"451db922\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"sidebar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"search-1\" class=\"widget widget_search\"><div class=\"title\">Search<\/div><form  role=\"search\" method=\"get\" class=\"search-form\" action=\"https:\/\/jotitagoncalves.com\/pt-pt\/\">\r\n  \t<input type=\"text\" name=\"s\" placeholder=\"Search\"  data-posttype=\"product\">\r\n  \t  \t<button type=\"submit\" class=\"btnsearch hideonmobile\" aria-label=\"Search\"><i class=\"rhicon 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aria-label=\"situations (15 itens)\">situations<span class=\"tag-link-count\"> (15)<\/span><\/a>\n<a href=\"https:\/\/jotitagoncalves.com\/pt-pt\/tag\/smile\/\" class=\"tag-cloud-link tag-link-1535 tag-link-position-42\" style=\"font-size: 10pt;\" aria-label=\"smile (3 itens)\">smile<span class=\"tag-link-count\"> (3)<\/span><\/a>\n<a href=\"https:\/\/jotitagoncalves.com\/pt-pt\/tag\/society\/\" class=\"tag-cloud-link tag-link-1540 tag-link-position-43\" style=\"font-size: 15pt;\" aria-label=\"society (7 itens)\">society<span class=\"tag-link-count\"> (7)<\/span><\/a>\n<a href=\"https:\/\/jotitagoncalves.com\/pt-pt\/tag\/touch\/\" class=\"tag-cloud-link tag-link-1548 tag-link-position-44\" style=\"font-size: 8pt;\" aria-label=\"touch (2 itens)\">touch<span class=\"tag-link-count\"> (2)<\/span><\/a>\n<a href=\"https:\/\/jotitagoncalves.com\/pt-pt\/tag\/unfair\/\" class=\"tag-cloud-link tag-link-1466 tag-link-position-45\" style=\"font-size: 16.666666666667pt;\" aria-label=\"unfair (9 itens)\">unfair<span class=\"tag-link-count\"> (9)<\/span><\/a><\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ffae4b3 elementor-widget elementor-widget-heading\" data-id=\"2ffae4b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Newsletter!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94c83e0 elementor-widget elementor-widget-text-editor\" data-id=\"94c83e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Subscribe now for a front-row seat to exclusive content, early access to news, and special discount coupons for my online store. Don\u2019t miss out on the latest updates and be the first to know about new book releases!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f0a0eba elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"1f0a0eba\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;dce_confirm_dialog_enabled&quot;:&quot;no&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;,&quot;label_icon_size&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;field_icon_size&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"newsletter_post\" name=\"Newsletter\" aria-label=\"Newsletter\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"3361\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"1f0a0eba\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Level 3 - Self-assessment - JoTita Gon\u00e7alves\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"3361\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6ed65e1d e-flex e-con-boxed e-con e-parent\" data-id=\"6ed65e1d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6442a9ca e-con-full e-flex e-con e-child\" data-id=\"6442a9ca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2b2537b6 e-con-full e-flex e-con e-child\" data-id=\"2b2537b6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53f4965f elementor-widget__width-initial elementor-widget elementor-widget-icon-box\" data-id=\"53f4965f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tLeave your comment!\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tYour opinion matter, please share it here! I would love to read it. \ud83d\ude42 Thank you.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1fc17e32 e-con-full e-flex e-con e-child\" data-id=\"1fc17e32\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f8a23f elementor-button-align-end elementor-mobile-button-align-center elementor-widget elementor-widget-form\" data-id=\"3f8a23f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;dce_confirm_dialog_enabled&quot;:&quot;no&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;,&quot;label_icon_size&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;field_icon_size&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Leave a comment\" aria-label=\"Leave a comment\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"3361\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"3f8a23f\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Level 3 - Self-assessment - JoTita Gon\u00e7alves\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"3361\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tFirst Name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"First Name*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tEmail Address*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email Address*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Comment\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md elementor-animation-grow\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send comment<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-466cadef e-con-full e-flex e-con e-child\" data-id=\"466cadef\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ac220c5 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5ac220c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-share-alt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t\ud83c\udf81Sharing is caring! \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSo, don't forget to pass this on to your friends! \ud83d\ude0a\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-559800b8 elementor-shape-rounded elementor-grid-0 e-grid-align-center elementor-widget elementor-widget-global elementor-global-69821 elementor-widget-social-icons\" data-id=\"559800b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-amazon elementor-repeater-item-e19c33d\" href=\"https:\/\/amzn.to\/4iBuLqE\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Amazon<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-amazon\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-instagram elementor-repeater-item-441d4e4\" href=\"https:\/\/www.instagram.com\/jotitagoncalves\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Instagram<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-instagram\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-facebook elementor-repeater-item-2703f2e\" href=\"https:\/\/www.facebook.com\/jotitagoncalves01\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Facebook<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-facebook\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-threads elementor-repeater-item-4ef01c7\" href=\"https:\/\/www.threads.net\/@jotitagoncalves\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Threads<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-threads\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-hm-facebook-feed elementor-repeater-item-12b586b\" href=\"https:\/\/www.facebook.com\/jotitagoncalves.official\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Hm-facebook-feed<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-facebook-feed\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-tiktok elementor-repeater-item-a2d3d59\" href=\"https:\/\/www.tiktok.com\/@joana_massana\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Tiktok<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-tiktok\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-snapchat-ghost elementor-repeater-item-1b6cf83\" href=\"https:\/\/www.snapchat.com\/add\/joana_massana\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Snapchat-ghost<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-snapchat-ghost\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-x-twitter elementor-repeater-item-7ef9045\" href=\"https:\/\/x.com\/JoTitaAmiga\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">X-twitter<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-x-twitter\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-pinterest elementor-repeater-item-a54322b\" href=\"https:\/\/uk.pinterest.com\/jotitagoncalves\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Pinterest<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-pinterest\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-f531f41\" href=\"https:\/\/www.linkedin.com\/in\/jotita-goncalves\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-spotify elementor-repeater-item-7444b71\" href=\"https:\/\/open.spotify.com\/user\/11152373011?si=JJOFDknKSgS-IhRTeyrz6A&#038;utm_source=whatsapp&#038;nd=1#login\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Spotify<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-spotify\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-twitch elementor-repeater-item-2044f8f\" href=\"https:\/\/www.twitch.tv\/joana_massana\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Twitch<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab 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elementor-size-xl\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">More posts<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-138cb33f e-con-full e-flex e-con e-child\" data-id=\"138cb33f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-b9cbd8d e-flex e-con-boxed e-con e-parent\" data-id=\"b9cbd8d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a3a9fbe elementor-widget elementor-widget-colored_grid_loop\" data-id=\"3a3a9fbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"colored_grid_loop.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\r\n\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Level 3 &#8211; Self-assessment Amazon Instagram Facebook Threads Hm-facebook-feed Tiktok Snapchat-ghost X-twitter Pinterest Linkedin Spotify Twitch Youtube As a Senior Support Worker\u00a0and a\u00a0Shift Leader, my role has big responsibilities that come implicitly with the terms \u201cSenior \/ Leader\u201d. In care, everyone is under the same legislation, laws, rules and there is always the duty of [&hellip;]<\/p>\n","protected":false},"author":137700933,"featured_media":1186,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1394],"tags":[1530,1450,1451,1550,1551,1552,1553,1554,1555,1556,1557,1558,1559,1560,1464,1540,1561,1466],"offerexpiration":[],"class_list":["post-3361","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jotitas-business-insights","tag-achievement","tag-gratitude","tag-happiness","tag-leader","tag-learnt","tag-lessons","tag-lessons-learnt","tag-level-3","tag-level-5","tag-outcome","tag-senior-support-worker","tag-shift","tag-shift-leader","tag-situation","tag-situations","tag-society","tag-support-worker","tag-unfair"],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/jotitagoncalves.com\/pt-pt\/wp-json\/wp\/v2\/posts\/3361","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jotitagoncalves.com\/pt-pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jotitagoncalves.com\/pt-pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jotitagoncalves.com\/pt-pt\/wp-json\/wp\/v2\/users\/137700933"}],"replies":[{"embeddable":true,"href":"https:\/\/jotitagoncalves.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=3361"}],"version-history":[{"count":6,"href":"https:\/\/jotitagoncalves.com\/pt-pt\/wp-json\/wp\/v2\/posts\/3361\/revisions"}],"predecessor-version":[{"id":71324,"href":"https:\/\/jotitagoncalves.com\/pt-pt\/wp-json\/wp\/v2\/posts\/3361\/revisions\/71324"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jotitagoncalves.com\/pt-pt\/wp-json\/wp\/v2\/media\/1186"}],"wp:attachment":[{"href":"https:\/\/jotitagoncalves.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=3361"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jotitagoncalves.com\/pt-pt\/wp-json\/wp\/v2\/categories?post=3361"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jotitagoncalves.com\/pt-pt\/wp-json\/wp\/v2\/tags?post=3361"},{"taxonomy":"offerexpiration","embeddable":true,"href":"https:\/\/jotitagoncalves.com\/pt-pt\/wp-json\/wp\/v2\/offerexpiration?post=3361"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}